Patricia XXXX<XXXXXXX@benefitcosmetics.com>
Mon, Nov 22, 2010 at 12:37 PM
It’s war at the makeup counter
Hi,
I read your blog post about your recent visit at a Benefit counter and I would love to help. Can you please let us know where this happened so we could follow-up? We really appreciate your feedback and want to improve your shopping experience with Benefit Cosmetics.
Best,
Patricia XXXX
Customer Care Manager
U.S. Benefit Cosmetics
415-XXXXXXX
F 415-XXXXXXX
www.benefitcosmetics.com
~
Sent: Monday, November 22, 2010 7:05 PM
To: Patricia XXXX
Subject: Re: It’s war at the makeup counter
Dear Patricia,
I’m glad you want to help. My view is that a reprimand to this one sales assistant is not going to change things, nor will it undo my distress over the experience.
I would love to talk to you over the phone, and perhaps we can brainstorm.
My cellphone # is xxxxxxxxx
best,
xxxxxx (Sister Wolf)
~
Patricia XXXX <XXXXXXXX@benefitcosmetics.com>
Tue, Nov 30, 2010 at 9:35 AM
RE: It’s war at the makeup counter
Good morning [Sister Wolf]
My apologies for not getting back to you sooner, I was out of town for a few days with limited access to my email. Your comments and feedback were sent to the regional manager and she will take care of discussing this with the beauty advisor. If you would like for me to forward anymore comments or suggestions, please feel free to send it to me so I can pass it along.
Thank you and Happy Holidays!
Patricia XXXX
Customer Care Manager
U.S. Benefit Cosmetics
415-XXXXXX
415-XXXXXX
www.benefitcosmetics.com
~
Huh? What did I miss? Suggestions for a follow-up?
